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In the Workplace

Michael has professional experience which is unparalleled by many of his peers with his time in an office, corporate, or entrepreneurial environment collectively totaling over nine years. Read more about Michael's experience across various industries in multiple sized organizations.

Tyler Technologies

Implementation Consultant, Utility Billing

December 2018 to Present

Dallas, Texas

Tyler Technologies is the largest software company in the nation solely focused on providing integrated software and technology services to the public sector — cities, counties, states, and school districts.

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Responsibilities include but are not limited to:

  • Work with clients to analyze and document current business practices while identifying opportunities for greater efficiency

  • Configure software to meet client specifications and work toward creative solutions to address shortcomings as required

  • Collaborate with client and conversion developers to assist in mapping legacy data to Incode as needed

  • Conduct end user training and user acceptance testing to validate conversion and configuration

  • Assist clients with software go live managing and real time training of multiple client users in high stress environments

  • Create tools to automate sign off document generation and track project status and notes on a highly detailed level

  • Implement high profile and strategic contracts as well as escalated clients

  • Train new employees on the software and the implementation process

Tyler Technologies

Project Management Intern

November 2017 to Present

Lubbock, Texas

Tyler Technologies is the largest software company in the nation solely focused on providing integrated software and technology services to the public sector — cities, counties, states, and school districts.

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Responsibilities include but are not limited to:

  • Develop algorithms in Microsoft Excel to expedite necessary daily and weekly functions

  • Cross reference scheduling for resources and projects in PSA ChangePoint to perform weekly audit

  • Assist project managers in any capacity including but not limited to agenda creation, and scheduling

  • Document and design processes for easy handoff from individual to individual while ensuring consistency

RSM Logo.jpg

RSM US LLP

Technology & Management Consulting Intern

November 2017 to Present

Lubbock, Texas

RSM’s purpose is to deliver the power of being understood to clients, colleagues and communities through world-class audit, tax and consulting services focused on middle market businesses. The clients RSM serves makes up the engine of global commerce and economic growth. RSM is focused on developing leading professionals and services to meet their evolving needs in today’s ever-changing business environment.

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Responsibilities include but are not limited to:

  • Set up equipment for client delivery

  • Assist staff with research on utilizing PowerShell for Azure deployment automation

  • Develop documentation best practices for use in QuickBase to serve as a runbook for client projects

Rawls College of Business -- Business Administration Computing Services

Student Assistant

September 2016 to Present

Lubbock, Texas

The BACS has as its primary role and purpose the provision of Information Technology services to Rawls College of Business users: faculty, staff, and students. The BACS role includes user services, strategic planning for and operational management of RCOBA's IT environment.

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Responsibilities include but are not limited to:

  • Perform daily functions to help the BACS staff better serve the school

  • Assist BACS staff in installing and maintaining technology in the building

  • Provide support to faculty and staff with classroom technology

  • Assist students in troubleshooting issues with their technology

Concentre Group

Marketing Intern

Marketing Intern

February 2017 to November 2017

Dallas/Fort Worth Area

Concentre Group's consultants work with businesses throughout North Texas to evaluate how business and IT can work better together. Concentre's unique model is quickly becoming the best way to drive lasting change, starting with a holistic approach to IT as it relates to the business, developing a practical roadmap to success, and show clients how to make, measure, and sustain their results.

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Responsibilities include but are not limited to:

  • Update Insightly CRM to track current and prospective clients and leads

  • Work under CMO to prepare for sales meetings and assist in daily marketing functions

  • Work with CMO and Founder to research the industry for further business development

  • Assist in planning and preparation for events which expand corporate image

  • Organize digital content and marketing collateral to prepare for publishing

Thought, Innovation, and Entrepreneurship Academy

Co-Founder and Chief Operating Officer

May 2016 to March 2017

Lubbock, Texas

TIE Academy is a hands on entrepreneurial education workshop that provides students the opportunity for self actualization by working with others to identify real world problems then working towards viable solutions.

 

Responsibilities include but are not limited to:

  • Assisted CEO in oversight of company operations

  • Kept track of individual partner initiatives

  • Updated company website and other online tools

  • Kept organized notes and minutes during board meetings

  • Taught innovation and entrepreneurship to program participants

Essilor Labs of America

Customer Experience Intern

Dallas/Fort Worth Area

June 2014 to January 2017

The world's leading ophthalmic optics company, Essilor designs, manufactures and markets a wide range of lenses to improve and protect eyesight. Its mission is to improve lives by improving sight. Its flagship brands are Varilux®, Crizal®, Transitions®, Eyezen™, Xperio®, Foster Grant®, Bolon™ and Costa®. It also develops and markets equipment, instruments and services for eyecare professionals.

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Responsibilities include but are not limited to:

  • Managed and designed Salesforce.com CRM

  • Administered Qualtrics Survey for Quality Assurance

  • Analyzed Cisco phone systems metrics

  • Data entry, collection, and reporting for senior level management

  • Organized and developed corporate standard operating procedures

  • Organized employee appreciation week for over 850 plus staff members

  • Developed training materials to be used by 600 customer service and sales representatives

Social Media Delivered

Social Media Assistant

December 2015 to November 2016

Social Media Intern

September 2014 to June 2015

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Social Media Delivered offers consulting, training and marketing services specializing in social media campaigns for organizations across all industries whether B2B or B2C since 2008. Leveraging the power of LinkedIn, YouTube, Twitter, Facebook, Pinterest, Instagram and more to bring the right people together to get clients’ goals accomplished.

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Responsibilities include but are not limited to:

  • Wrote and produced content to engage prospective customers on behalf of our client

  • Managed Twitter, Instagram, and Facebook channels for clients, functioning as a client lead

  • Practiced and developed new methods of tracking return on investment for social media efforts

  • Assisted with sales research and corporate organization

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